Frequently Asked Questions
Everything you need to know about our premium audio electronics and gear.
What is the standard shipping time for international orders?
International orders typically arrive within 7-14 business days. Please note that customs processing in your country may occasionally extend this timeframe.
Do your products come with a manufacturer warranty?
Yes, all Darkglass electronics are covered by a 2-year limited warranty against defects in materials and workmanship from the date of purchase.
Can I return a product if I am not satisfied with the sound?
We offer a 30-day return policy for all items in original, mint condition. Please ensure all packaging and accessories are included to receive a full refund.
Are your power supplies compatible with global voltage standards?
Most of our modern pedals and amplifiers feature universal power switching (100-240V), but we recommend checking the specific product manual before connecting to local power.
How can I track my shipment once it has been dispatched?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's portal to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm and Klarna at checkout.